Your financial protection

Your financial protection

#1 Our supplier default insurance

By making your reservation through African Safari Group, you enjoy our supplier-default protection, which operates through SATSA’s secure bonding scheme. This financial guarantee (not a standard insurance policy) helps protect you—should a SATSA member unexpectedly enter involuntary liquidation—by compensating you for non-refundable deposits or pre-payments for accommodation, tours, or travel arrangements.

Administered via the SATSA Lost Advances Fund under Guardrisk, it provides limited reimbursement (up to R150,000 per case, with a total fund capped per insolvency) to registered creditors once liquidation is underway, offering you peace of mind that your funds won’t be lost due to supplier failure.

Booking directly with the supplier (for example, the hotel, transport company, or guide) would not provide this vital safeguard.

#2 Payment Security

For added protection, all payments made by credit card use the Peach Payments gateway, which requires 3D Secure authentication – the most widely used fraud prevention technology in online payments, supported by Visa (Verified by Visa), Mastercard (SecureCode) and American Express (SafeKey).

3D Secure authentication allows shoppers to create and assign a password to their card that is then verified whenever a transaction is processed through a site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online. This gives our clients a single, seamless online payment process that is easy to use, super secure and convenient.

#3 Payment Options

  1. Credit card: We accept payment by Visa, Mastercard, American Express and Diners Club. Your payment is processed via a secure online payment gateway (see below).
  2. Electronic Funds Transfer (EFT) / bank transfer: If you choose this payment method, we’ll send you our bank details and you can make a direct deposit into our South African bank account. Please note that it takes 5 working days for the funds to clear into our account, and booking is not guaranteed until the funds have cleared.
  3. Flywire: If you’re making payment from outside of South Africa, we recommend that you use the online service Flywire, which offers better exchange rates than your bank or credit card for international payments, and will give you an immediate quote on the exchange rate so that you won’t get any nasty surprises. Once again, please allow 5 days for the funds to clear into our bank account.

Your financial protection