ASG Refund & Cancellation Policy

By using our website and services, you agree to the following terms and conditions between ASG HOLDINGS (PTY) LTD (2021/010590/07) trading as ASG (“ASG“) and yourself:

The Payment Policy and Cancellation Policy have been extracted from the original agreement and are provided below for your reference. These terms remain binding and outline key responsibilities regarding payments and cancellations.

Our full Terms and Conditions are available at africansafarigroup.com/terms-and-conditions/.

5. Payment Policy

5.1. We accept payments through Peach Payments, PayPal.com, or Flywire, or by reselling the Products to a reseller as the merchant of record for Amex transactions (in which case Turnstay’s terms and conditions will also apply to you). These processors accept credit and debit cards, or you can make a payment through direct EFT to our Bank account held at First National Bank of South Africa.

5.2. To secure your booking, a 30% deposit (“Deposit“) is required within 48 hours of booking, unless it is for scheduled air travel, in which case 100% payment is required upon booking. We reserve the right to request higher deposits for tailor-made products and/or bookings during peak travel season.

5.3. The remaining balance of a Booking is due and payable no later than 60 days before travel; or, where your Booking is made less than 60 days before travel, we require 100% payment upfront.

5.4. A Booking is only confirmed and secured once we have received the full payment in our bank account. Should any discount be applied, the discount is realised upon the full and final payment.

5.5. If a payment is not received on time or in the correct amount, we reserve the right to release your reserved Booking(s), regardless of any payment(s) already received, without penalty or liability to us.

5.6. In the event of fluctuations in charges (including exchange rates, airfares, taxes, and other costs) beyond our control, you agree that ASG has the right to pass on the relevant increases to you. Any foreign currency payments we receive will be converted to ZAR on the date of receipt, using the conversion rate offered by our bankers on that date. ASG will not be liable for any losses resulting from currency conversion rates.

5.7. In the event of an overpayment, any refund of the excess will be subject to a deduction for bank charges and an administrative fee totalling 5% of the refundable amount, to cover costs incurred by ASG upon receipt and processing of the original payment, as well as during the refund process.

6. Cancellation & Refund Policy

6.1. All Client cancellations must be done in writing and only via email. Any request by the Client to change the dates of a confirmed Booking shall be deemed a cancellation, unless otherwise agreed in writing by ASG and the relevant Supplier. ASG and/or its Suppliers shall be entitled to raise cancellation penalties in respect of such date changes, in accordance with the cancellation rules set out in clause 6.9 below. Postponements are subject to availability and the discretion of the Supplier, and ASG’s service fee remains non-refundable in all cases.

6.2. It is the Client’s sole responsibility to obtain full and comprehensive travel insurance promptly after making the first payment. Such insurance must cover all aspects of the booking, including cancellation for any reason.

6.3. If a Client cancels their booking and sufficient notice is given, ASG will always use reasonable efforts to secure alternative dates, subject to availability, the Supplier’s terms and the discretion of the relevant Supplier’s management.

6.4. If a date change and/or travel is no longer possible and ASG is able to obtain a waiver of cancellation fees and/or secure an ex-gratia refund from the relevant Suppliers, ASG will reimburse the Client the amount as received from the Supplier, less a 3% banking fee for processing the refund.

6.5. Refunds always exclude our service fee, which is earned when confirming your Booking, and is non-refundable.

6.6. All flight bookings are subject to cancellation fees as determined by the relevant airline and/or operator.

6.7. To the extent permitted by applicable law, the Client agrees not to initiate a chargeback with their credit card company or bank for any amount charged pursuant to a Booking, without first notifying ASG in writing and giving ASG an opportunity to resolve the dispute. A chargeback in breach of this clause (especially relating to service fees already earned — see 6.1 & 6.5) constitutes a material breach of these Terms. If a Client initiates a chargeback in violation of this clause, ASG or its Suppliers reserve the right to dispute the chargeback, recover the amount via collection or legal action, and claim the service fee and any associated damages suffered in South African courts.

6.8. Note that no cooling-off period applies to your Booking, as it involves leisure services, accommodation, and travel for a specified date.

6.9. Any changes made by you to your initial Booking that result in a reduction of the total travel costs (“Booking Value“), will be regarded as a partial or full cancellation. The following cancellation rules apply: